Canny has three plans in 2026: Free for up to 25 tracked users, Pro from $79 a month billed yearly ($99 month to month), and a custom-priced Business plan. The Pro price is a starting point, not a flat fee — it climbs in nineteen steps as your tracked users grow, up to $1,079 a month at 5,000.
So the real question isn’t “what does Canny cost?” but “how many tracked users will we have?” This guide covers what counts as one, the full price table, what happens when you cross a threshold, and what the bill looks like at a few company sizes. The figures come from Canny’s pricing page and its billing plans documentation, checked in November 2026.
Jump to: Plans at a glance · Tracked users · Full price table · Going over · Real-world totals · What Free leaves out · Changelog only
Canny plans at a glance
| Free | Pro | Business | |
|---|---|---|---|
| Price | $0 | From $79/mo billed yearly, $99 monthly | Custom |
| Tracked users | 25 | 100 to 5,000, priced in steps | 5,000+, custom |
| Manager seats | 5 | 10 | Custom |
| Contributor seats | Unlimited | Unlimited | Unlimited |
| Boards and posts | Unlimited | Unlimited | Unlimited |
| Roadmap and changelog | Yes | Yes | Yes |
| Custom domain | No | Yes | Yes |
| Changelog emails | No | Yes | Yes |
| Integrations | Feedback capture and notifications | Adds Jira, ClickUp, Linear, Asana, GitHub, Zapier | Adds CRM (HubSpot, Salesforce) and SSO providers |
| MCP server | Yes | Yes | Yes |
| Pay by invoice | No | No | Yes |
A few details that aren’t obvious from the plan cards:
- Autopilot, Canny’s AI, is on every plan. It reads support and sales conversations, captures feedback, and merges duplicates. Autopilot credits are no longer capped on the Free and Pro plans.
- Paying yearly saves up to 20%. At the entry tier that’s $948 a year instead of $1,188.
- There are no à la carte features. If Pro doesn’t include something — a CRM integration, say — the only way to get it is the Business plan. Removing the “Powered by Canny” branding is an optional Business add-on.
- Older customers are on different plans. Anyone who signed up for a paid plan before May 9, 2025 is grandfathered on the legacy Starter or Growth tiers.
What counts as a tracked user
Everything in Canny’s pricing hangs on this definition, so it’s worth being exact. A tracked user is anyone with a post, vote, or comment attributed to them. That attribution can happen three ways:
- They do it themselves — submit an idea, upvote one, leave a comment.
- An admin does it for them — a support agent logs a request on a customer’s behalf.
- Autopilot does it — the AI finds feedback in a support chat, a sales call, or a review, and links it to the customer. Canny’s FAQ is explicit that users with feedback found by Autopilot count toward your total.
Who doesn’t count: anyone who only reads. A customer who browses the roadmap or opens the changelog without voting isn’t a tracked user. Your own team isn’t exempt, though — Canny’s docs say admins count as tracked users once they post, vote, or comment.
The third route is the one to think about before turning Autopilot loose on your whole support inbox. It’s the feature that makes Canny valuable, and it’s also the one that moves people into the billable column without them ever visiting your board.
The Pro plan price table
This is the table that decides your bill. Prices are per month.
| Tracked users | Billed monthly | Billed yearly |
|---|---|---|
| 100 | $99 | $79 |
| 200 | $161 | $129 |
| 300 | $224 | $179 |
| 400 | $286 | $229 |
| 500 | $349 | $279 |
| 600 | $411 | $329 |
| 700 | $474 | $379 |
| 800 | $536 | $429 |
| 900 | $599 | $479 |
| 1,000 | $661 | $529 |
| 1,250 | $724 | $579 |
| 1,500 | $786 | $629 |
| 1,750 | $849 | $679 |
| 2,000 | $911 | $729 |
| 2,250 | $974 | $779 |
| 2,500 | $1,036 | $829 |
| 3,000 | $1,099 | $879 |
| 4,000 | $1,224 | $979 |
| 5,000 | $1,349 | $1,079 |
The shape matters as much as the numbers. Up to 1,000 tracked users, each extra hundred adds $50 a month on the yearly rate. After that the steps widen, so the cost per tracked user falls: about 79 cents at the entry tier, about 53 cents at 1,000, and about 22 cents at 5,000.
What happens when you go over
Canny doesn’t lock your board when you pass a threshold. It moves you to the next increment automatically and charges a prorated amount for the rest of the billing period. No further increase happens until you cross the next step.
If you’d rather not be surprised, there’s a monthly spending limit on paid plans. Set one, and when you reach it Canny notifies you and stops tracking feedback from new users. That keeps the bill fixed, at the cost of missing feedback from anyone who shows up after the cap — so it’s a budget control, not a free lunch.
What Canny costs at different sizes
Canny’s own guidance is that for a B2B SaaS company, around 1 to 5% of total users become tracked users, depending on how actively you collect feedback. Using that range and the yearly-billed Pro prices:
| Total users | Tracked users (1–5%) | Monthly cost | Yearly cost |
|---|---|---|---|
| 2,000 | 20 to 100 | $0 to $79 | $0 to $948 |
| 10,000 | 100 to 500 | $79 to $279 | $948 to $3,348 |
| 25,000 | 250 to 1,250 | $179 to $579 | $2,148 to $6,948 |
| 50,000 | 500 to 2,500 | $279 to $829 | $3,348 to $9,948 |
| 100,000 | 1,000 to 5,000 | $529 to $1,079 | $6,348 to $12,948 |
The width of those ranges is the point. Two companies with the same number of customers can pay very different amounts, and the difference is how much feedback they gather. A widget in the app, votes logged from support tickets, and Autopilot reading calls all push you toward the 5% end. That’s Canny working as intended — you’re paying for feedback captured — but it means the cost isn’t something you can read off your user count.
What the Free plan leaves out
The Free plan has no time limit and is more generous than most: unlimited boards and posts, five managers, Autopilot, and a public roadmap and changelog. Canny asks new accounts to complete a few setup steps to unlock it, which it says is to keep spammers out. Here’s what it doesn’t include:
- More than 25 tracked users. How fast you get there depends on how actively you collect feedback.
- A custom domain. Your board lives on a
canny.iosubdomain, or in the embedded widget. - Changelog emails. Subscribers aren’t emailed when you publish an entry unless you’re on a paid plan.
- Project-management integrations. Jira, ClickUp, Linear, Asana, and GitHub start on Pro. Free gets feedback-capture integrations (Intercom, Zendesk, Slack, Segment, the Chrome extension) and notifications (Slack, Microsoft Teams, Discord).
- Custom fields through the API. Basic API operations work, but custom fields on post creation don’t.
Using Canny only for a changelog
Plenty of teams land on Canny’s pricing page because they want to announce what they shipped, not because they want a feedback program. For that use, the tracked-user model works in your favor: people who read a changelog aren’t tracked users, so a changelog-only Canny account can sit on the Free plan indefinitely.
What you give up is on the list above — no custom domain and no emails to subscribers — plus one thing no Canny plan offers. Canny’s changelog is the last step of a feedback loop, and it won’t draft release notes from the code you shipped. Its MCP server does let an AI agent create and update changelog entries, but the agent has to bring the release context with it. To get the domain and the emails you’re on Pro at $79 a month, paying for a feedback suite to use its smallest module.
That’s the gap ReleasePad is built for. It’s a changelog tool and nothing else: $35 a month per product, flat, with unlimited posts and team members and no meter of any kind. Pro includes a custom domain, analytics, and a GitHub integration that drafts entries from your commits and pull requests, and there’s a free tier with no time limit.
| Canny Free | Canny Pro | ReleasePad Pro | |
|---|---|---|---|
| Price | $0 | From $79/mo (yearly) | $35/mo per product |
| What the price scales with | — | Tracked users | Number of products |
| Custom domain | No | Yes | Yes |
| Drafts notes from GitHub commits | No | No | Yes |
| In-app widget | Yes | Yes | Yes |
| Feedback boards and voting | Yes | Yes | No |
| AI feedback capture | Yes | Yes | No |
If you want the feedback boards, Canny is the better tool and ReleasePad isn’t a replacement — it doesn’t collect or prioritize feedback at all. If the changelog is the part you came for, the ReleasePad vs Canny comparison covers the two side by side, and the roundup of Canny alternatives includes feedback-first options with flat pricing.
The short version
- Free: 25 tracked users, no custom domain, no changelog emails. Pro: from $79 a month billed yearly. Business: custom.
- A tracked user is anyone with a post, vote, or comment attributed to them — including feedback Autopilot finds on its own.
- Pro runs from $79 at 100 tracked users to $1,079 at 5,000, billed yearly. Monthly billing is about 25% more.
- Crossing a tier upgrades you automatically unless you set a spending limit.
- Expect 1 to 5% of your users to become tracked users, and budget for the top of that range if you’re turning Autopilot on.
Further Reading
- 7 Best Canny Alternatives in 2026 — changelog-first and feedback-first options, with current pricing.
- ReleasePad vs Canny — which should power your changelog.
- Beamer Pricing in 2026 — the MAU model, for comparison with tracked users.
- Featurebase Pricing 2026 — per-seat pricing and what a changelog alone costs.
- Best Changelog Tools — ten tools side by side.
Frequently Asked Questions
How much does Canny cost in 2026?
Canny has three plans. Free costs nothing and covers 25 tracked users. Pro starts at $79 a month billed yearly, or $99 billed monthly, for 100 tracked users, and the price rises in steps as tracked users grow, reaching $1,079 a month billed yearly at 5,000. Business is custom-priced and sold through Canny's sales team.
What is a tracked user in Canny?
A tracked user is anyone with a post, vote, or comment attributed to them. That includes actions the person takes themselves, actions an admin takes on their behalf, and feedback that Canny's Autopilot AI finds in support chats or sales calls. People who only read your board or changelog aren't tracked users.
Is Canny free?
Yes, there's a Free plan with no time limit. It includes 25 tracked users, five manager seats, unlimited boards and posts, and a public roadmap and changelog. It doesn't include a custom domain, changelog emails to subscribers, or project-management integrations such as Jira, Linear, or GitHub.
What happens when you exceed your tracked user limit on Canny?
Canny automatically moves you to the next pricing increment and charges a prorated amount for the rest of the billing period. You can set a monthly spending limit instead; once it's reached, Canny stops tracking feedback from new users until you raise or remove the limit.
How many tracked users will I need?
Canny's own estimate is that 1 to 5 percent of a B2B SaaS product's total users become tracked users. A product with 10,000 users would land between 100 and 500 tracked users, which is $79 to $279 a month on the Pro plan billed yearly. The number rises if you collect feedback proactively or turn on Autopilot.
Can you use Canny just for a changelog?
You can, and it's cheap, because changelog readers aren't tracked users. Every plan includes the changelog, so a team that only publishes updates could stay on Free. The limits are that Free has no custom domain and doesn't email subscribers when you publish, and Canny doesn't draft entries from your commits.
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