How much does Featurebase cost in 2026?

As of 28 August 2026, Featurebase's published pricing is Free ($0, 1 seat, AI not supported), Growth at $29/seat/month billed yearly ($37 month-to-month), Professional at $59/seat/month billed yearly ($75 month-to-month, 20 Lite seats), and Enterprise at $99/seat/month billed yearly ($129 month-to-month, 50 Lite seats). Every paid plan also lists $0.49 per Fibi AI resolution. Official add-ons on Featurebase's help center include Copilot unlimited at $19/agent/month and whitelabeling at $69/month. Source: featurebase.app/pricing and help.featurebase.app.

What is a Fibi AI resolution and how much does it cost?

Fibi is Featurebase's AI support agent. A resolution is counted when Fibi gives an actual answer and the customer either confirms it helped or leaves without asking for more help — once per conversation, greetings don't count, and a later return voids the charge. The live official price on every paid plan is $0.49 per resolution as of 28 August 2026. Featurebase's own changelog announced that this moved from $0.29 to $0.49 on 1 July 2026; third-party posts that still quote $0.29 are stale. You are not billed for Fibi if you don't use it. Source: help.featurebase.app/en/articles/3899548-fibi-ai-agent-resolutions.

Does Featurebase generate release notes from GitHub commits?

Not natively. Featurebase's GitHub integration turns feedback posts into GitHub issues and syncs issue status back to those posts so voters get notified — it does not read commits or pull requests. Their own blog (updated 24 August 2026) positions the AI changelog writer as drafting from completed Jira and Linear issues. Their help docs also mention using their MCP server with your own AI tool to generate Updates from feedback, Linear, Jira, pasted release notes, or code changes. ReleasePad reads the repository directly and AI-drafts entries from real commits and PRs.

Is Featurebase cheaper than ReleasePad if I only want a changelog?

On one seat, Featurebase Free is $0 and ReleasePad Free is $0 — both are real free plans. The moment a second teammate needs to publish Updates, Featurebase's own seats doc matters: Lite seats cannot create, edit, or delete Update releases, so publishers need full seats. Three full Growth seats are $87/month billed yearly before Fibi, Copilot, or whitelabel. ReleasePad Pro is $35/month per product with unlimited team members and no seat or AI-resolution meter. If you actually want Featurebase's helpdesk + feedback + roadmap suite, that $87 is buying a different product.

What's included on Featurebase's free plan?

Free is $0 forever for one seat: live chat, unlimited conversations, a unified inbox, the mobile app, assign and snooze, and internal notes, plus the feedback/changelog modules that ship on every plan. The pricing page labels Free 'AI not supported' — no Fibi. A second dashboard user is a paid seat. End-users never need seats. Source: featurebase.app/pricing and help.featurebase.app/en/help/articles/5466771-seats, 28 August 2026.

Should I still pick Featurebase if I want feedback and support too?

Yes. Featurebase is a support-and-product suite — helpdesk, Fibi, feedback boards, roadmap, help center, and changelog in one per-seat subscription — and that is a real job. ReleasePad does not ship those modules. The case this post is about is narrower: you opened the tab because you wanted a changelog, and the bill is shaped like a helpdesk. If the suite is the buy, Featurebase is the product that ships it. If the changelog is the buy, a changelog-only tool at a flat $35 is the cheaper, more focused fit.

Featurebase Pricing 2026: What a Changelog Alone Costs

Featurebase prices a whole support-and-product suite — helpdesk, Fibi AI, feedback, roadmap, help center, and a changelog — per seat, then meters AI resolutions on top. If you only wanted a changelog, that shape is the whole story.

If you’ve spent more than ten minutes researching changelog tools, you’ve run into Featurebase. It used to read as a Canny-style feedback board with a changelog attached. The live site now leads with something broader: “Modern customer support & feedback platform.” The hero line is “Support your customers with AI, collect feedback, and announce product updates — all with one tool.” Changelog is the third clause.

ReleasePad is narrower on purpose. It connects to GitHub, AI-drafts release notes from commits and PRs, and publishes them to a public page, a 4.3kb in-app widget, and machine-readable Markdown / RSS / JSON / llms.txt. No helpdesk. No Fibi. No idea board. It’s a purpose-built release notes tool.

This piece is a pricing teardown written from that gap — I only wanted a changelog — with the live numbers, the seat-and-Fibi math, and an honest answer to which tool fits. Every Featurebase fact below was checked against their pricing page, help center, homepage, and public changelog on 28 August 2026.

Formbricks, WishKit, and FeatureOS have already published Featurebase pricing teardowns that sell a feedback or support alternative. This one does not. The question here is what the suite costs when the job was release notes.

The 30-Second Version

Pick ReleasePad if you wanted a changelog — GitHub-drafted release notes, a hosted page, an in-app widget, flat $35/product, unlimited users — and you do not want to rent a helpdesk seat to publish them.

Pick Featurebase if the actual buy is the suite: AI support (Fibi), a unified inbox, feedback boards, a public roadmap, a help center, and a changelog, and per-seat pricing plus a $0.49 AI-resolution meter is an acceptable shape for that.

That’s the whole decision. Everything below is the supporting evidence.

What Each Tool Actually Is

Featurebase

Featurebase describes itself as “the modern support & product suite for the next generation.” The homepage is four products under one login:

Support — omnichannel inbox (in-app, Slack, Discord, email) and Fibi, an AI agent that “automatically resolve[s] customer issues.”
Feedback — portal, voting, public roadmap, AI prioritization, auto-close-the-loop when a request ships.
Help Center — AI-native docs, multilingual, multi-brand.
Changelog (“Product Updates”) — public page with custom domain, in-app widgets, email updates, and release segmentation.

The pricing page frames the comparison set as Intercom, Zendesk, Freshdesk, and Help Scout — helpdesks — not changelog tools. The default calculator on that page is “Team size 4 / AI resolutions 500.” That is a support-volume pitch.

AI on the changelog side is a writing assistant inside the Updates editor, plus their MCP server. Featurebase’s own How to Write Release Notes post (updated 24 August 2026) is explicit: the AI changelog writer “drafts updates from completed Jira and Linear issues.” The GitHub integration is the Canny-shaped loop — push feedback to GitHub issues, sync status, notify voters. It does not read commits or PRs. Their Creating Updates doc adds a tip: use the MCP with Claude or ChatGPT to generate Updates from completed feedback, Linear or Jira issues, pasted release notes, or code changes. Your agent does the gathering; Featurebase publishes the result.

Customer logos and quotes on the homepage come from Lovable, Profound, Raycast, n8n, Elementor, Rize. The named voices are a co-founder (support), a PMM (updates), a UX docs writer (help center), and a PM (the whole suite). That is the buyer.

Checkout is self-serve on Free / Growth / Professional. Enterprise is “Book a demo.” Eligible startups get a published discount (see pricing below).

ReleasePad

ReleasePad connects to your GitHub repository, reads the commits and PRs between releases, and uses AI to draft user-facing release notes from them. You review, edit, and publish. The result lands on a public changelog page, in an embedded 4.3kb in-app widget, and in machine-readable formats (Markdown, RSS, JSON, llms.txt) so AI agents reading your changelog have something to chew on.

The product is sold to engineering-led teams — solo founders, dev-heavy SaaS startups, and product teams using AI coding tools like Cursor, Claude Code, or Copilot where commit volume has outpaced human authoring capacity.

There are no feedback boards, no public roadmap, no email campaign suite, no helpdesk, no NPS. It’s release notes. That’s the point.

Feature-by-Feature

Capability	ReleasePad	Featurebase
Core product	Changelog / release notes	Support + feedback + roadmap + help center + changelog suite
GitHub integration (commits + PRs)	Native — connects to your repo, drafts entries from real commits and PRs, parses Conventional Commits	Feedback → GitHub Issues sync. Does not read commits or PRs
AI-drafted release notes	Yes, from the repository	AI writer from completed Jira / Linear issues; MCP + your agent can use pasted notes or code changes
In-app widget	4.3kb, zero dependencies, one snippet	Embeddable changelog widgets + in-app support / feedback widgets
Public changelog / updates page	Custom domain on Pro	Custom domain; branding removal is a $69/mo add-on (official help center)
Email announcements	No	Yes — Updates emails; 5,000 free outbound emails/month, then usage-based. Support emails are free
Helpdesk / live chat / inbox	No	Yes — core product. Free includes live chat and unlimited conversations
Fibi AI support agent	No	Paid plans; $0.49 per successful resolution
Feedback / voting / public roadmap	No	Yes — core product
Help center	No	Yes — core product
Segmentation	Per-entry targeting in the widget	Release segmentation by user attributes; targeted Updates
API + webhooks	REST API, webhooks on publish	API, MCP, webhooks on Growth and above
Machine-readable output	Markdown, RSS, JSON, llms.txt — first-class, no auth	Not documented as a public unauthenticated Markdown / llms.txt feed
Collaboration	Unlimited team members	Full seats are billed; Lite seats (Professional / Enterprise) cannot create, edit, or delete Update releases
SSO / SAML	No	SSO & identity management on Enterprise
SOC 2	No published report	Homepage lists SOC 2 (Type II claimed in their Dec 2025 pricing update)
Support	Email	Live chat; Slack support on Professional; personalized onboarding on Enterprise
Free tier	Yes, no time limit (limited posts)	Yes — 1 seat, AI not supported, no time limit
Self-serve signup	Yes	Yes on Free / Growth / Professional; Enterprise is book a demo

The two columns share a public page and a widget. They diverge on three axes:

Where content originates. Featurebase expects a human (or an AI writer pointed at Jira / Linear, or your MCP agent) in an Updates editor. ReleasePad expects a repository.
Surface area. Featurebase is a customer-facing suite. ReleasePad is release notes.
Pricing shape. Featurebase scales with seats and, if you turn Fibi on, with AI resolutions. ReleasePad is $35/month per product, unlimited users, no meter.

Pricing, Honestly

This is the part most “vs” posts dance around. Here are the actual numbers from Featurebase’s published pricing page and help center as of 28 August 2026.

Featurebase (annual billing is what the pricing cards show; month-to-month is higher, per their seats / pricing-explained docs):

Plan	Price (billed yearly)	Month-to-month	What’s included (headline)
Free	$0	$0	1 seat. Live chat, unlimited conversations, unified inbox, mobile app, assign & snooze, internal notes. “AI not supported.” Feedback / updates modules ship with the suite
Growth	$29/seat/month	$37/seat	Fibi AI Agent, email support, AI Copilot, AI replies & macros, advanced reporting, API / MCP / webhooks, integrations. $0.49 per AI resolution
Professional	$59/seat/month	$75/seat	Slack support, workflows, round-robin, SLAs, Salesforce & HubSpot, multilingual, 20 free Lite seats. $0.49 per AI resolution
Enterprise	$99/seat/month	$129/seat	Multi-brand, SSO, custom admin roles, Azure DevOps & AD, personalized onboarding, custom invoicing, 50 free Lite seats. $0.49 per AI resolution

Official add-ons, from Featurebase pricing explained (not the marketing cards):

Add-on	Price	Notes
Fibi AI resolution	$0.49 each	All paid plans. Confirmed or assumed resolution; max one charge per conversation; unused Fibi = $0
Copilot unlimited	$19/agent/month	10 Copilot conversations/agent/month included; this add-on lifts the cap
Whitelabeling	$69/month	Removes “Powered by Featurebase” from widgets, help center, and feedback portal
Outbound Updates emails	Usage-based after 5,000/month free	Support emails stay free
AI translations	Usage-based after 250,000 characters/month free	40+ languages

The $0.29 vs $0.49 discrepancy. The live official number on featurebase.app/pricing and in their help docs on 28 August 2026 is $0.49 per AI resolution. Featurebase’s own changelog (“Fibi 3.0: Faster performance & upcoming pricing update”) announced that Fibi would move from $0.29 to $0.49 on 1 July 2026 for new and existing customers. Several third-party teardowns still quote $0.29. Use the official $0.49.

A few rules that change the changelog-only math:

Publishers need full seats. Featurebase’s seats article is unambiguous: Lite seats cannot “Create, edit, delete Update releases.” Growth includes zero Lite seats. Anyone who writes the changelog needs a billed full seat.
End-users are free. Customers who read the changelog, vote, or open tickets do not consume seats.
Fibi is optional — and orthogonal. You only pay $0.49 when Fibi resolves a support conversation. A team that never turns Fibi on still pays the seat price for the whole suite. A team that does turn it on is buying a helpdesk meter that has nothing to do with how often they ship.
Startup discount exists. The live pricing page offers 86% off plus 1 year of Fibi AI free for companies founded less than 2 years ago with fewer than 6 employees, on Professional features. Their December 2025 pricing-update article still says 80% in one heading; the live page and the current pricing-explained article say 86%. Using the live page.

The seat-and-Fibi math if the job was a changelog (Growth, billed yearly, as of 28 August 2026):

Who’s publishing	Seats × $29	+ 200 Fibi resolutions ($98)	+ 500 Fibi resolutions ($245)	ReleasePad Pro
Solo, Free plan	$0	N/A (AI not supported)	N/A	$0 Free, or $35 Pro
1 full seat, Growth	$29	$127	$274	$35
3 full seats	$87	$185	$332	$35
5 full seats	$145	$243	$390	$35
10 full seats	$290	$388	$535	$35

200 and 500 are not ReleasePad guesses. Featurebase’s own pricing-page calculator defaults to 500 AI resolutions, and their December 2025 pricing update uses the same 500-resolution example ($245 at $0.49). If you never touch Fibi, read the first number column only. If you also want the “Powered by Featurebase” badge off, add $69/month to every paid row.

ReleasePad:

Plan	Price/mo	Notes
Free	$0	Limited number of published posts, public changelog page, basic widget. No credit card, no time limit
Pro	$35 per product	Everything: unlimited posts, unlimited team members, GitHub AI integration, analytics, REST API + webhooks, custom domain, scheduled publishing, LLM-ready Markdown

That’s the entire pricing page. No add-ons. No seat cap. No AI-resolution meter. Open source projects and registered non-profits get Pro free on request.

Read the 3-seat row again. $87/month billed yearly for a helpdesk-and-feedback suite whose changelog still does not draft from GitHub commits, versus $35/month for the changelog job with unlimited users. Featurebase Growth at one seat ($29) undercuts ReleasePad Pro on the sticker — and that is a fair solo-founder comparison on Free vs Free, or $29 vs $35 if you need Fibi and one admin. The sticker stops being the story the moment a second person needs to publish Updates.

This isn’t a knock on Featurebase’s pricing. Seats plus a resolution fee is a coherent way to sell a support suite; their own page compares it to Zendesk and Intercom. It’s a knock on putting that bill on the “changelog tool” line if all you actually needed was release notes.

What Real Featurebase Customers Say

G2’s Featurebase review page is login-gated from this scrape, and Capterra lists the product with zero reviews as of 28 August 2026. I am not going to invent a star rating, a review count, or a quote I could not open. What follows is only what Featurebase publishes on its own homepage, with names attached.

What they praise — and what that praise is for

Support, not a changelog.

“The customer support management has been so pleasant that I’m actually addicted to using Featurebase and checking our tickets.” — Thibault Paulet, Co-founder at Rize, Featurebase homepage

Feedback as the early-stage source of truth.

“In the early days at Lovable, Featurebase became a cornerstone of our efforts to centralize and make sense of product feedback!” — Team at Lovable, Featurebase homepage

Docs / help center.

“Featurebase is an impressive way to document software and keep customers engaged. An amazing product from an awesome team.” — Michelle Ratcliffe, UX Docs Writer at The Despatch Company, Featurebase homepage

Updates as one channel among several.

“We needed a way to communicate updates to our customers and knew that one channel wouldn’t suffice. That’s where Featurebase came in.” — Trevor Pyle, Head of Product Marketing at Profound, Featurebase homepage

The suite as a way of working.

“Featurebase has become an essential part of how we build at Elementor, and I couldn’t imagine going back to the way things were before.” — Ido Navarro, Product manager at Elementor, Featurebase homepage

That is a consistent dataset, and it is not a changelog dataset. The named customers are talking about tickets, feedback, documentation, and multi-channel updates. Profound’s PMM quote is the closest thing to a changelog testimonial on the page, and even that is “one channel wouldn’t suffice” — a distribution problem, not a “draft this from our git history” problem.

What you will not find on their site

No homepage quote says they picked Featurebase instead of a changelog tool, or that they generate release notes from commits. Their GitHub docs don’t claim that either. The silence matches the product: the changelog is the announce step after support and feedback.

Where ReleasePad Wins

1. The content writes itself from the repo. Connect a GitHub repository and ReleasePad pulls commits and PRs between releases, parses Conventional Commits, drafts a release note in plain English, and lets you review before publishing. For teams using AI coding tools like Cursor, Claude Code, or Copilot, this is the only sane way to keep up with commit volume. See the GitHub integration for how the drafting works.

Featurebase’s GitHub connection is a feedback-ops integration. Their AI writer, on their own blog, starts from Jira and Linear. Their MCP path can involve “code changes” — via your agent, the same pattern as other suite tools. If the source of truth is the merge queue, ReleasePad is the product that reads it.

2. Pricing that does not charge you per teammate — or per resolved ticket. $35/month per product. A team of 50 engineers pays the same as a solo founder. There is no Fibi-shaped meter, because there is no Fibi. You are not buying a 1-seat Free plan and discovering that the person who publishes Updates needs a full Growth seat.

3. Machine-readable output as a first-class output. Markdown, RSS, JSON, and llms.txt are generated automatically, because AI agents are now a real audience for your changelog. Featurebase’s MCP points the other direction: it lets your authenticated agent write into Featurebase. That is useful. It is not a public, unauthenticated Markdown feed of your changelog.

4. Focus. ReleasePad does release notes. It doesn’t try to also be your helpdesk, your idea board, your help center, or your AI support agent. If you want those, you’ll integrate dedicated tools — and you’ll get better depth in each than a bundle can deliver.

5. You can start today, and a third teammate does not change the bill. Sign up at pro.releasepad.io, connect GitHub, publish.

Where Featurebase Wins

1. Breadth in one tool. If you genuinely want helpdesk + Fibi + feedback + roadmap + help center + changelog in a single workspace, Featurebase is built for that. ReleasePad is intentionally narrower and will not replace Zendesk, Canny, or a docs tool.

2. A real free support inbox. Unlimited conversations and live chat on one free seat is a serious offer for a solo founder who also needs tickets. ReleasePad’s free tier is a limited changelog, not a helpdesk.

3. Closing the feedback loop. Linking a shipped Update back to the request and notifying voters is a mechanic only a feedback-first tool can offer. ReleasePad has nothing equivalent.

4. Email Updates exist. Gated behind workspace email approval, and outbound volume is metered after 5,000/month, but they exist. ReleasePad does not ship email campaigns.

5. Drafting from tickets and docs. If your source of truth is Jira or Linear rather than GitHub, Featurebase’s AI writer meets you there. ReleasePad drafts from GitHub or from a blank editor.

6. Enterprise procurement surface. SOC 2, SSO on Enterprise, custom invoicing, Salesforce / HubSpot, SLAs, multi-brand. ReleasePad is built for a founder with a credit card. We have not published a SOC 2 report or SAML.

7. Startup program. 86% off Professional features plus a year of Fibi free, if you are under 2 years and under 6 employees. That can make the suite cheap. It does not change the fact that you are still adopting a suite.

8. Brand recognition in the support-and-feedback lane. Lovable, n8n, Raycast, Elementor, Profound. If the vendor-selection deck is “replace Intercom + Canny,” those logos write the slide.

Who Should Pick Which

Pick ReleasePad if any of these describe you:

You opened this tab because you wanted a changelog, not a helpdesk
Your release notes originate in a code repository, not a Jira sprint or a feedback board
You ship more than once a month and find yourself writing notes after the fact (or not at all)
You use AI coding tools and your commit volume has outpaced what a human can summarize
You want flat-rate pricing that does not add a seat when a teammate needs to publish, and does not add $0.49 when Fibi closes a ticket
Machine-readable output and AI-discoverability matter to you
You’d rather use focused tools for support, feedback, and docs

Pick Featurebase if any of these describe you:

The job is a support-and-product suite: inbox + Fibi + feedback + roadmap + help center + changelog
Your release content lives in Jira or Linear rather than in GitHub
Per-seat pricing is acceptable because you are replacing two or three other tools, not shopping a $35 changelog
You want voters notified when their request ships
You need SSO, SOC 2, Salesforce / HubSpot, or a multi-brand workspace
You qualify for the startup program and the suite is the actual buy
“One vendor for every customer-facing surface” matters more than “best-fit changelog” in the deck

The middle case — you’re an engineering-led team that also wants a feedback board and a helpdesk — composes cleanly: Featurebase (or Canny) for the ask side, ReleasePad for the announce side. What you give up is Featurebase’s loop-closing link between an Update and its votes; what you gain is release notes that draft themselves and a changelog bill that does not scale with seats or resolutions. At $35 on top of a suite you were paying anyway, it’s a cheap composition.

The Underlying Difference

Featurebase was built for a world where customer-facing work is a suite. Support, feedback, docs, and announcements share a user directory and a seat. Fibi meters the support half. The changelog is how you tell the same users you shipped what they asked for. That world exists, and Featurebase serves it well — their homepage quotes are about tickets, feedback, and docs for a reason.

ReleasePad was built for a world where the changelog is a structural problem. Too many commits. Too few hours. Too many AI agents reading your changelog alongside humans. Featurebase’s answer to “who writes the Update” is a person (or an AI writer on Jira / Linear, or your MCP agent). Ours is the repository, then a page and a widget customers and models actually look at, at a price a three-person team can pay without buying helpdesk seats.

If you’re not sure which world you’re in, ask yourself: when a new feature ships, who writes the release note — and what else did you think you were buying? If the answer is a support-and-feedback workspace you’ll live in all day, Featurebase’s model fits. If the answer is “nobody, because we forgot, again,” and the helpdesk was never on the shopping list, you are looking at the wrong pricing page.

Featurebase facts and prices sourced from featurebase.app/pricing, featurebase.app, help.featurebase.app/en/help/articles/7608294-featurebase-pricing-explained, help.featurebase.app/en/help/articles/5466771-seats, help.featurebase.app/en/articles/3899548-fibi-ai-agent-resolutions, help.featurebase.app/en/articles/9380267-github-integration, help.featurebase.app/en/articles/6518299-creating-updates, help.featurebase.app/en/articles/7287220-pricing-update-dec-2025, feedback.featurebase.app/changelog, and featurebase.app/blog/how-to-write-release-notes, as of 28 August 2026. G2 was login-gated; Capterra had zero reviews. Pricing and plans change — check their site for current numbers.

Featurebase Pricing 2026: Seats, AI Resolutions, and What a Changelog Alone Costs